How to edit and remove my Last name from the Agent name?
Modified on: Tue, 18 Jun, 2024 at 5:12 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Full Name of the Agent can be edited only by the Agent himself as he has his own Agent profile in Freshworks. The agents should click on the profile picture at the top right corner and select Profile Settings to edit the name.
If you are looking to remove the last name from the Agent name, please make use of the value in the Last Name field.
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