If I accidentally CC'd someone on an email chain would they receive the email if they haven't activated their email address with Freshdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 5:15 PM by Fawzia Aleem

Yes, the activation of the email address in Freshdesk is to log into the customer portal and view the ticket thread/ solutions/ forums etc. Since the email was CC'ed the email will be received by the person.