We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Some of the key benefits of using Answerbot include:
Learns instantaneously when new answers are added
Gives human touch by engaging in small talk and has 'Transfer to agent' capabilities
Can provide precise answers, besides suggesting articles
The agent can add up to 5 or more variants for one question
Can set up bots flows which are step by step conversational flow that you want a bot to perform while engaging with your users. You can set up messages to be sent or actions to be performed by the bot while creating bot flows.
