Email notifications
When merging 2 tickets, you can prevent the email notification from being sent to customers that ticket has been closed. While merging tickets in Fresh...
Tue, 18 Jun, 2024 at 4:32 PM
Apart from the default New ticket email notification (Admin > Workflows > Email notifications > Requester notifications), there might be a Ticket c...
Tue, 18 Jun, 2024 at 4:36 PM
The "New ticket created" agent notification email can be set to be sent to agents whenever a ticket is created in your Freshdesk account. This can...
Tue, 18 Jun, 2024 at 4:38 PM
To turn off this sign up email from being sent to the requesters, please go to Admin --> Workflows --> Email Notifications --> Requestor notificati...
Tue, 18 Jun, 2024 at 4:38 PM
Email notification templates in Freshdesk allow you to customize unique, customer-centric notification emails. Freshdesk comes equipped with a default email...
Tue, 18 Jun, 2024 at 4:41 PM
Using Freshdesk’s automatic email notifications, you can prioritize your work and be aware of new tickets, customer responses, and much more from within you...
Tue, 18 Jun, 2024 at 4:41 PM
To notify agents on new ticket assignment, Go to Admin > Workflows > Email Notifications > Agent notifications Toggle on notification for &q...
Tue, 18 Jun, 2024 at 4:50 PM
SLAs in customer support service are time-based deadlines agreed upon by the customer and outlined in contracts or terms of service. After you set up SLA in...
Tue, 18 Jun, 2024 at 4:51 PM
You can enable or disable email notifications for a wide range of workflows within Freshdesk with a simple click of a button. Here's how you do it. ...
Tue, 18 Jun, 2024 at 4:55 PM
There could be instances where you would like to close specific tickets without notifying the requester that the ticket was closed. In such cases, you ...
Tue, 18 Jun, 2024 at 4:55 PM