Sandbox-Freshdesk

Your Freshdesk account comes equipped with a default automation rule to notify customers when an agent adds a public note to their ticket. This helps bring ...

A template helps maintain a standard of support replies across a large support team. Typically, an agent reply template has greetings and signatures, so age...

To notify the customer when a ticket is closed or resolved, please navigate to Admin --> Workflows --> Email Notifications -->Requester Notificatio...

The automated response the customer receives after a ticket is created is the default email notification you have set up under Admin > Workflows > Ema...