Sandbox-Freshdesk

Yes, this could be done with the help of Portal customisation feature which is available from the Estate plan onwards in Freshdesk. If you wish to make this...

Mandating the users to enter a Captcha before creating a Forum topic has been put in place to deflect spam users from your account. However, if you wish to ...

If Forum Moderation is turned on, you would receive notification emails for approval, whenever a new Topic is created. You can turn off forum moderation by ...

You can restrict the visibility of forums to specific customers or keep it internal to just your agents, if needed. While creating a 'New Forum', yo...

If you are looking to convert any forum topic to tickets, so that you could reply directly to customers, you could use the option "Auto-Convert Topics ...

Forum topics can always be deleted from the Forums tab by an Admin. However, if there are spam posts being regularly posted, you can make use of the Forum M...

You would face instances where you receive Spam Posts or when you would like to monitor the content which is being added to your Forums. To achieve this, Fr...

You can disable Forums from being available to both your agents and customers by turning the 'Forums' toggle OFF from under Admin > Account > ...

You could moderate and approve any forum topic that is newly created before it is published on your Freshdesk portal. To set up Forum Moderation, kindly nav...

Community Forums can be built with three levels of hierarchy. Categories-->Forums-->Topics. At the top level, you could have various Community...