Sandbox-Freshdesk

This can be done by enabling the option 'Only logged in users can submit a ticket in the portal' under Admin-> Channels > Portals -> Settin...

Users can make use of the public ticket URLs to view tickets without logging in. These public ticket URLs can be inserted into the email notifications and ti...

“Current_page_name” This is a liquid object used to cull out the name of the current page. Through this, you can see the portal homepage, New Ticket Page, S...

The page is not customisable and so it is not possible to achieve the color coding using a custom script. However, by default, you can see the color coding ...

Go to Admin > Channels > Portal > Customize portal > Layouts & Pages > Portal pages >Discussions > Topic View. Replace user.name as...

At times, there might be instances where you need to create a ticket on behalf of a customer who reached out to you directly, or for proactive support. ...

To have different side bars, you need to enclose class under a parent element.  Example: .custom-homepage {  .sidebar{    //your css code here  } }...

You could rebrand your Freshdesk Account by changing the Helpdesk Logo and Favicon. To update your Logo, please navigate to Admin --> Channels --> Por...

Enabling captcha would the best way to eliminate SPAM tickets. You can enable captcha from under Admin-> Channels -> Portals -> Edit -> Manage s...

When you are setting up users in your account - you would have requirements to allow logged-in users/ verified customers to be able to view or submit ticket...