Self Service Portal
Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service softw...
Tue, 18 Jun, 2024 at 4:48 PM
The portal could be tweaked by using the customization features available with Freshdesk - the level of customization depends upon the plan you are on. Some...
Tue, 18 Jun, 2024 at 4:49 PM
The portal is your first impression when the customers come in for support. We believe in paving the way to let your creative side take over and transform t...
Tue, 18 Jun, 2024 at 4:51 PM
At times, an agent might need tickets for his/her own reference. Such a ticket can be created by clicking on New ticket icon from the Menu bar. The SLA ...
Tue, 18 Jun, 2024 at 4:59 PM
An agent is a user in your helpdesk who takes care of the support activities as a full-time job. An agent can be assigned the role of an admin, supervisor o...
Tue, 18 Jun, 2024 at 5:05 PM
Freshworks Neo Platform is a flexible, end-to-end, AI-powered enterprise platform that offers a set of services that are leveraged by all the applications i...
Tue, 18 Jun, 2024 at 5:14 PM