Troubleshooting Email Issues
Customers reach out to businesses through various channels - email, chat, message, phone, and so on. However, emails are the most widely used and indispensa...
Tue, 18 Jun, 2024 at 4:52 PM
Sometimes you may face issues with emails reaching your support email but not creating tickets in your helpdesk. We have broadly classified this further int...
Tue, 18 Jun, 2024 at 4:53 PM
The agent's email address could be configured as one of the support email addresses in your Freshdesk Account. Hence, the tickets are going to the agent...
Tue, 18 Jun, 2024 at 4:56 PM
A large number of factors influence the successful delivery of outgoing emails (agent replies, forward emails, outbound email tickets) in Freshdesk. In rar...
Tue, 18 Jun, 2024 at 4:56 PM
If you have duplicate tickets created for the same email in your Freshdesk account, here are a few checks you can perform to troubleshoot the issue. C...
Tue, 18 Jun, 2024 at 4:58 PM
There may be instances where emails that are sent or received in your account may not have attachments. Here are some of the causes that may be preventing a...
Tue, 18 Jun, 2024 at 5:09 PM
It is not recommended to disable the automatic ticket creation from the support email address, as removing the email configuration entirely may impede all i...
Tue, 18 Jun, 2024 at 5:11 PM
If you have configured Custom Email Server under Admin > Channels > Email, you may sometimes encounter the following SMTP authentication errors: 1...
Tue, 18 Jun, 2024 at 5:17 PM