Sandbox-Freshdesk

Customers in Freshdesk are any contacts who are added to your account, available under the Customers' tab. On the other hand, Requesters are those custo...

You can delete a contact in two ways in Freshdesk: Delete (soft delete) Delete forever(hard delete) Delete (soft delete)  Soft deletion moves th...

There are three primary ways in which a Company can be added in Freshdesk Manually add a company using the 'New Company' option under the Customer...

There is no restriction in Freshdesk regarding the number of customers you could add to your account.  Please navigate to the customers' tab on the ...

Under the Customers tab, when you hover over an unverified contact, you will find an option to 'Send activation email'. Clicking on it will trigger ...

This can be done by navigating to Customers-> Contacts and choose the contact and clicking on the send activation email option. This will send a secure l...

Various methods for creating a contact in Freshdesk: 1. Customers submitting tickets are automatically added as contacts. 2. Agents can use Quick Creat...

In a helpdesk, a contact is a customer who sends in support tickets through the many channels you have enabled in Freshdesk. They can submit tickets, check ...

If you accidentally delete a contact and wish to recover it, you can do so by using the Restore button of the contact. However, you cannot restore once you ...

If you have a list of contacts that you'd like to add to your Freshdesk account, you can easily do so by following these simple steps: Prepare the Con...