Feedback Widget

How do we get to know if the ticket is created from the feedback widget in the ticket list view page?
Please navigate to the Tickets tab -> scroll down to source filter to the left of the list view -> where you could choose the "feedback widget&qu...
Tue, 18 Jun, 2024 at 5:02 PM
I don't want the customer to see a particular ticket field in the feedback widget. How to set this up?
Please navigate to Admin -> Workflows -> Ticket fields where you could click on this field to open the ticket properties. Please uncheck "Custome...
Tue, 18 Jun, 2024 at 5:03 PM
Can I change the position of the feedback widget in Freshdesk?
Please navigate to Admin -> Channels -> Widgets -> Feedback Widget.  Kindly choose the offset which gives you the ability to decide how far it ...
Tue, 18 Jun, 2024 at 5:03 PM
In what language is the feedback widget displayed ?
The language for the feedback widget is the helpdesk language of your support portal.  Please have this checked under Admin -> Account -> Helpdesk...
Tue, 18 Jun, 2024 at 5:03 PM