Sandbox-Freshdesk

Please navigate to Admin > Support Operations > Multiple products to see the various products listed here. The product will be assigned to the ticket ...

You'll receive this error if the source that you have provided in the widget code is not secure. Please check if your Freshdesk URL is secure (https) an...

Yes, you will be able to reorder the fields of the Feedback Widget from the default view that has Email, Subject, Description and then the custom fields bel...

Yes, you can add additional fields to the feedback widget. Please navigate to Admin > Workflows > Ticket fields > add the required custom field >...

Please navigate to Admin -> Channels -> Widgets -> Feedback Widget -> and open the widget code tab (present at the right end of the header). ...

Unfortunately, we do not have the functionality to add a CC in the feedback widget. However, when this creates a ticket on the portal, you would be able to ...

Please note that this requirement can be met using a Ticket creation automation rule. Please navigate to Admin -> Workflows -> Tickets -> Ticket Cr...

Yes, you would be able to change the text on the form button from "Send Feedback" to something else.  Please navigate to Admin -> Channels ...

For this, you need to have multiple support portals configured in different languages. Please navigate to Admin ->Support Operations  -> Multiple prod...

Kindly ensure that you have copied and pasted the code before the  tag in the HTML template of your site.  Also, please check if you have copied the cod...