Reporting
We do not have an SLA for the Ticket being in the Internal group currently.
Tue, 18 Jun, 2024 at 4:57 PM
The reassigned count would be the number of tickets that were reassigned from Agent A to Agent B. When this happens the Reassigned count for Agent A would in...
Tue, 18 Jun, 2024 at 4:59 PM
No, Outbound emails do not come up in Reports. Only if the requester responds back to the email would the ticket be set to Open and the metrics would be cal...
Tue, 18 Jun, 2024 at 4:59 PM
A maximum of 90 entries on one page will be shown on the Agent performance report.
Tue, 18 Jun, 2024 at 5:00 PM
The visual representation with the graphs and bar charts can be exported only in the PDF format. If you are looking for specific ticket data, you can export ...
Tue, 18 Jun, 2024 at 5:01 PM
There is no option to reset the resolution time of a group or agent since the time is permanently recorded in our database. Only if you delete a ticket , the...
Tue, 18 Jun, 2024 at 5:02 PM
A maximum of 90 entries on one page will be shown on the Agent performance report.
Tue, 18 Jun, 2024 at 5:02 PM
The number of tickets created during a period of time refers to only the new tickets that were created during the time period. But the number of resolved, un...
Tue, 18 Jun, 2024 at 5:04 PM
Freshdesk's Top Customer Analysis helps you understand which customers have had the most interactions with your agents, as well as letting you see trends...
Tue, 18 Jun, 2024 at 5:04 PM
There is no direct option to reset the data in the reports as such. You could go ahead and delete all the tickets in the system so that none of the previous...
Tue, 18 Jun, 2024 at 5:05 PM