How to reset the resolution time of a group?
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Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:02 PM
There is no option to reset the resolution time of a group or agent since the time is permanently recorded in our database. Only if you delete a ticket , the metrics of that ticket won't be impacted in the reports.
Fawzia is the author of this solution article.
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