Agents
The Admin tab contains Account Configuration options for your Freshdesk Account. This tab would be visible only to Agents associated with Admin Role and abo...
Tue, 18 Jun, 2024 at 4:39 PM
Go to Admin > Team > Groups > Edit > Group properties > Check the option 'Allow agents to change their availability for automatic ticket ...
Tue, 18 Jun, 2024 at 4:49 PM
In the Free plan you can add up to 10 agents. In the old Sprout plan you can add any number of users. There is no limit on the number of users that can be a...
Tue, 18 Jun, 2024 at 5:03 PM
You can make use of Roles to restrict the actions performed by the Agents. You can check out the link to know more about this.
Tue, 18 Jun, 2024 at 5:14 PM