You can make use of Roles to restrict the actions performed by the Agents. You can check out the link to know more about this.
Agents should only be able to view tickets and not perform action on it. Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 5:14 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.