Where do I set agent's ability to accept auto assignment?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:49 PM by Fawzia Aleem

Go to Admin > Team > Groups > Edit > Group properties > Check the option 'Allow agents to change their availability for automatic ticket assignment'. 


Note: If the Auto assignment has been enabled in multiple groups and even if in one of the groups the above-mentioned option is not checked, the agent will not have permission to change the availability.

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