Admin Settings
You can create a portal by navigating to Admin > Support Operations > Multiple Products > Create New product. You have to set a new support email a...
Tue, 18 Jun, 2024 at 4:46 PM
Once a survey response is sent by the customer we will not be able to edit it even if this was an error made by the customer. The survey response will be re...
Tue, 18 Jun, 2024 at 4:49 PM
Freshdesk is a cloud-based software and is not an On-premise software that can be downloaded. However, you can use Freshdesk on your mobile device by downlo...
Tue, 18 Jun, 2024 at 4:52 PM
Only another Account Administrator would be able to grant you the Account Administrator Role. If you are already an Admin you would be able to identify who ...
Tue, 18 Jun, 2024 at 4:53 PM
Change the settings under Admin > Channels > Portals > Settings > Who can view solutions and choose the option everybody, so that the customers ...
Tue, 18 Jun, 2024 at 4:54 PM
An agent can edit the canned responses created by oneself under Admin > Agent Productivity > Canned responses.
Tue, 18 Jun, 2024 at 4:56 PM
If you are not able to login to the account and if an error throws that says 'Unable to allocate a day pass for you, please contact your administrator&#...
Tue, 18 Jun, 2024 at 4:56 PM
When an agent is locked due to multiple login attempts in the Freshworks login, an email would be immediately triggered to the agent's mailbox along wit...
Tue, 18 Jun, 2024 at 4:58 PM
You can enable Captcha under Admin > Channels > Portals > Edit > Manage Sections. This will help you avoid automated spam tickets raise...
Tue, 18 Jun, 2024 at 4:58 PM
Your account's Administrator will be able to assign the role of Administrator to you under Admin > Team > Agents.
Tue, 18 Jun, 2024 at 4:58 PM