If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

When an agent is locked due to multiple login attempts in the Freshworks login, an email would be immediately triggered to the agent's mailbox along with a link to unlock the account. The agent can themselves unlock their account by using that link.


If this was not received, you can always reach out to support@freshdesk.com so that we can help you out with this.