Sandbox-Freshdesk

You can make use of portal customisation feature available from the Estate plan to hide the login button for your customers. To know more about this feature...

The password reset link and placeholder will only work when it is triggered from the portal and will not work when set in a custom notification that is sent...

If you are looking to disable email notifications for agents, navigate to Admin > Email Notifications and toggle off the required notifications. Plea...

You can group the agents you want the notification to go out and set up a Dispatch'r rule such that if a ticket with the conditions you choose is created...