How to deactivate the email notifications that the agents receive for tickets? : Sandbox-Freshdesk

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Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 5:01 PM

If you are looking to disable email notifications for agents, navigate to Admin > Email Notifications and toggle off the required notifications.

Please note that the default notifications like 'User Activation Email' and 'Note added to ticket' cannot be toggled off.

Fawzia is the author of this solution article.

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