How to deactivate the email notifications that the agents receive for tickets?
Modified on: Tue, 18 Jun, 2024 at 5:01 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you are looking to disable email notifications for agents, navigate to Admin > Email Notifications and toggle off the required notifications.
Please note that the default notifications like 'User Activation Email' and 'Note added to ticket' cannot be toggled off.
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