The password reset link and placeholder will only work when it is triggered from the portal and will not work when set in a custom notification that is sent out of Freshdesk. You can find the Agent and Requester password reset templates under Admin > Email notifications.
I am trying to create an email notification for password reset. Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:57 PM
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