Sandbox-Freshdesk

For field agents, you will only be able to choose Ticket Scope, either Groups or Restricted. By default, the field technician will be associated with the Fi...

The Field Service Management module is available on Blossom, Garden, Estate, and Forest plans in Freshdesk. If you are on either of these plans and still ca...

Support tickets from customers are not accessible to field technicians directly; they can only access service tasks or jobs assigned to them by your helpdes...

The scheduling dashboard feature is available on Blossom, Garden, Estate, and Forest plans in Freshdesk. To access the Scheduling Dashboard,  Go to Admin ...

Yes, In case your helpdesk agents also go out into the field to help customers, you can add them to service groups.  This ensures that any service task you...

No. Independent service tasks can be linked to each other, not to tickets.

No, it will not be possible to convert an existing agent into a Field Technician. But you will be able to convert an existing contact into a Field Technicia...

You can assign a service task to a field technician or a support agent. This service task can be requested by a customer and created by a support agent or a...

Yes, it is possible. By using trackers, parent service tasks can be linked in Freshdesk.  If you have multiple service tasks with a similar problem, you can...

Yes, you can use Freshdesk without Field Tech licenses. The Field Service Management module is an add-on created specifically for those organizations which ...