Sandbox-Freshdesk

We can send and receive emails with an attachment size limit of 20 MB/conversation for accounts on the Blossom(Growth) and above plans. For Sprout(Free) and...

When a customer reports that a new email has been threaded to an existing ticket in Freshdesk instead of creating a new ticket, we can go ahead to check the...

When your company has multiple emails and different points of contact with your customers, it can get difficult to keep track of all the requests coming in....

When an email is sent to a support email address set up in Freshdesk, it will be received in the customer's mailbox. From there, it will be forwarded to...

When the customer mentions that a new ticket is created for an email that is actually a reply to a previous ticket, we can perform the following checks to c...

TABLE OF CONTENTS Forwarding is not configured properly  Ticket creation to long forwarding address fails Specific emails are not converted to tickets ...

Customers often reach out to us saying that duplicate tickets have been created for a single email received in their support mailbox.  In such cases, get ...