Sandbox-Freshdesk

Possible Questions Where can I update the profile details of the Agent such as name, phone number, and job title? How to change the roles, scope, and cha...

Possible questions The admin is unable to edit an email address from admin --> agents for some agents while for some other agents it is possible to ...

Possible Question Agents are unable to undo the replies Resolution Path Check if undo send is enabled by asking the user to navigate to Prof...

Possible Questions My existing account admin has left the company. How do I make myself an account admin? How to make an existing agent in my organizatio...

Applicable only for Omni channel accounts Possible Questions/Errors: My agents don't have access to chat/caller instances I am unable to provide ...

Possible Questions How to enable/disable keyboard shortcuts? What are available shortcuts in Freshdesk? Resolution Path How to enable/disable ke...