Possible Questions 1. Agent sorting and agent views 2. Export agents Resolution Path Agent Sorting 1. Agents are sorted by default based on their...

Possible Errors/Questions Where do I find my API key? Resolution Path Where do I find my API key? 1. API key is available only on paid plans ...

Possible Question How to have the latest conversation/reply appear on the top of the ticket details page? Not able to see any setting to sort conversa...

Possible Questions Occasional Agent not able login Can an Occasional agent's API key be used in Custom apps/ Webhooks, etc? Resolution Pat...

Possible Questions Which API key should be used for integrations? Resolution Path Which API key should be used for integrations? 1. For any int...

Possible Questions 1. I am unable to find my API key Resolution Path 1. API key is available on all paid plans of Freshdesk. For Free customers, AP...

Possible question After an agent's name is updated from the profile details in the Organisation page, there could be issues reported that the update...

Possible Questions Where can I change my agent's time zone? What modules load in the helpdesk or agent time zone? Resolution Path Where can I c...

Possible Questions How to delete an agent? Impacts of deleting an agent Logs/ Audit logs for agent deletion 1. How to delete an agent? Always c...

To convert a full time agent to occasional or vice versa, Please go to Admin -> Team -> Agents and click on edit next to this concerned agent who need...