Submitting a new support ticket 4

• Editing an end user profile
• Using the Customer Support Portal
• Creating a support account
• Submitting a ticket via Email

Setting up and configuring your Customer Portal 4

• Setting up multiple languages in Freshdesk (for the support portal and the help widget)
• Rebranding your Support Portal to reflect your brand guidelines
• Using a custom support URL and pointing the CNAME
• Customizing Freshdesk URL - Checks, impacts, and reconfigurations post change

Introduction to Liquid 8

• Assigning Variables
• Dynamic Placeholders
• Liquid Markups
• Looping and Iteration
• Cycles

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Introduction to FreshThemes 11

• Adding a “My Topics” section to your community forums
• Adding a print option next to your kbase articles
• How to Publish your FreshTheme to the Themes Gallery?
• Hiding a tab from the navigation bar
• Custom Style Magic

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Dynamic Placeholders 7

• Access to Solutions
• Accessing Attachments
• Using Snippets for Critical Behavior
• Multilingual Portal
• Generic Portal Information

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Understanding Portal Layouts 2

• Portal Layout Basics
• Page-level customizations

Customer Support Portal Options 6

• Setting up advanced ticket filters on your customer portal
• Configuring a custom SSL certificate for your support portal
• Portals & Portal Settings
• What's changed in the new Freshdesk Portal?
• The All-new Freshdesk Portal - An overview

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