When creating new contacts, is there a way to know if a contact for this person has already been made?
Modified on: Tue, 18 Jun, 2024 at 4:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When creating the contact, if the email address is already taken up for a different contact, Freshdesk would be displaying an error Email address has been taken at the top of the page. There will also be a link that would help redirect you to the contact's profile.
You can also search using the contact's email address and navigate to the Contacts section under search.
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