New Agent
If the email address is already associated with a contact, Freshdesk displays a banner "Email has already been taken." Click on 'View U...
Tue, 18 Jun, 2024 at 3:43 PM
Possible Questions How to add agents in bulk? Resolution Path 1. Agents can't be added in bulk from the UI 2. Bulk addition of agents can be done...
Tue, 18 Jun, 2024 at 3:43 PM
Problem: When the admin tries to add a new agent to the helpdesk, they will encounter the below error : 'Agent could not be saved. Please try ag...
Tue, 18 Jun, 2024 at 3:43 PM
How to change the agent/admin email address? Resolution Path:- An admin can change the email address of all the other agents/admins (except Account ...
Tue, 18 Jun, 2024 at 3:45 PM
Problem: Admin would like to replace the existing agent email address with a delete contact or a delete agent. Resolution Path: Deleted Contact ...
Tue, 18 Jun, 2024 at 3:45 PM
Possible Questions: How many agents can an admin add? Admins can add as many agents as they need to their FreshDesk account based on the purchased user...
Tue, 18 Jun, 2024 at 3:47 PM