Possible Queries :
1. Is there a way to automatically merge tickets in Freshdesk ?
2. Can we merge a ticket automatically without having to do it manually ?
Resolution Path :
We do not have a direct way in the UI to merge tickets automatically.
However, we do have Free apps available in the marketplace to perform automatic merging of tickets based on specific criteria.
Here are links to 2 such Free apps :
You can choose the app based on your requirement.