Sandbox-Freshdesk

Possible Queries :  1. Is there a way to automatically merge tickets in Freshdesk ?  2. Can we merge a ticket automatically without having to do it man...

Possible Queries : 1. Why is the First Response Time in negative value in Analytics for certain tickets?  2. Why are some tickets missing in Analytics...

Possible Queries : - After merging a ticket, the secondary ticket still remains open. Resolution Path :  Usually, when two tickets are merged, the Sec...

Possible Queries : 1. Is it possible to unmerge a ticket after it has been merged ?  2. Can we undo a merge on a ticket ?  Resolution Path : We...

Possible Queries :  -Is it possible to sync the ticket properties from secondary to primary when we merge a ticket ?  - When two tickets are merged, we wo...

Possible Queries :  - When ticket A is merged to ticket B, in that case ticket A get status Closed in Freshdesk. Is it possible to change it to Resolved st...