Possible queries:
I am not able to log in
I cannot log in to the account due to an insuuficient day pass.
Need to purchase day pass.
Resolution path:
- Validate the account URL for which they are trying to log in.
- This error arises when an occasional agent tries to log in but there are not enough day passes in the account.
- Check if the occasional agent trying to login is the only account admin of the account. If yes, please add a complementary day pass from our end for the agent to login. You can drop a ping in the religional Slack groups for a complimentary day pass.
- If there are multiple account admins present, please ask one of the account admin to purchase a day pass under Admin > Account > Day pass. For more details share this with the customer.
- If the customer wants to convert the occasional agent to a full-time agent given that there are full-time agent licenses available in the account, navigate to Admin > Team > Agents > click on the Edit icon for the profile > choose Occasional > save the profile.
