Possible queries:
I am not able to login as agent
Where do I login?
Share URL to access helpdesk
Resolution path:
- We have two login prompts while trying to access your Freshdesk account. Check with the customer if they are trying to login as an agent or a customer and validate the account URL (eg: abc.freshdesk.com)
- If they are trying to access Freshdesk as an agent, please request them to click on Are you an agent? Login here, which will take you to the login page where agent credentials can be entered, or SSO can be used based on the login policy. Alternatively, you can share the agent login URL. Sample using the above example - https://abc.freshdesk.com/agent/login
- If they are end users and trying to log in as a customer in the portal, they can enter the username/password shown on the login page.
- If the portal has Customer SSO setup, they can click on Are you a customer? Login here, which will take you to the SSO login. Alternatively, you can share the customer login URL. Sample using the above example - https://abc.freshdesk.com/customer/login