W3C Accessibility standards as Web Content Accessibility Guidelines
Modified on: Tue, 18 Jun, 2024 at 3:44 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
[INTERNAL INFORMATION INCLUDED IN THIS THREAD]
The Freshdesk customer portal is compliant as per WCAG 2.1 to a great extent. There are a few known issues.
WCAG 2.2 is yet to become W3C's final recommendaiton and that should happen in September. Hence officially until then, we can claim for WCAG 2.1. though we do our testing for WCAG 2.2
If you have any questions from customers regarding accessibility that needs to be clarified, please reach out to @srinivasu.chakravarthula@freshworks.com
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