Possible Questions:
How long is the data retained in Freshdesk?
Resolution Path:
Data is retained as long as the customer is active and using our products.
If any delete is performed by the users (agents, admin, etc…) - then the delete is immediate.
However, logs will be retained.
These logs would be retained for 3 months and then archived in a secure environment with no access unless explicitly approved by the senior management to comply with applicable laws.
These archived logs would also be purged automatically after 12 months. The log will just contain only information about the action or event and associated details. Logs will not have any data including PII.
Upon Account Termination, all account data will be deleted after 14 days from the date of termination. Logs will be retained as mentioned above.
To know about Freshworks’ Data Retention Policies, refer to these pages: