Possible queries:
Unable to create custom reports
Unable to add widget level filters
Unable to clone reports
Unable to add page styling in the reports
Resolution Path:
The list of reports and it's functionality details and plan specific are listed below.
| Free (Sprout) | Growth (Blossom) | Pro (Garden/Estate) | Enterprise (Forest) | |
| Curated reports | ||||
| Ticket volume trend | Y | Y | Y | Y |
| Helpdesk reports (Performance & Ticket Volume) | N | Y | Y | Y |
| Timesheet summary report | N | Y | Y | Y |
| Agent performance | N | N | Y | Y |
| Group performance | N | N | Y | Y |
| Satisfaction survey report | N | N | Y | Y |
| Performance distribution | N | N | Y | Y |
| Top Customer analysis | N | N | Y | Y |
| Ticket Lifecycle report | N | N | Y | Y |
| Knowledge base report | N | N | Y | Y |
| Canned Responses Report | N | N | Y | Y |
| Average Handling Time | N | N | Y | Y |
| Freddy Triage report | N | N | N | Y |
| Freddy Emailbot report | N | N | N | Y |
| Freddy Canned Response report | N | N | N | Y |
| Report level functionalities | ||||
| Report level - Search | Y | Y | Y | Y |
| Report level - Filters | Y | Y | Y | Y |
| Report level - Save | N | Y | Y | Y |
| Report level - Delete | N | Y | Y | Y |
| Report level - Schedule | N | N | Y | Y |
| Report level - Export | N | N | Y | Y |
| Advanced reporting | ||||
| Custom reporting | N | N | Y | Y |
| Add widgets | N | N | Y | Y |
| Widget level - Search | N | N | Y | Y |
| Widget level - Schedule | N | N | Y | Y |
| Widget level - Export | N | N | Y | Y |
| Widget level - Save & Save As | N | N | Y | Y |
| Widget level - Filter | N | N | Y | Y |
| Widget level - Delete | N | N | Y | Y |
| Change chart (Visualization) | N | N | Y | Y |
| Add to reports | N | N | Y | Y |
| Other capabilities | ||||
| Clone report | N | Y | Y | Y |
| Present | N | Y | Y | Y |
| Underlying data | N | N | Y | Y |
| Text widgets | N | N | Y | Y |
| Widget page styling | N | N | Y | Y |
| Data export | N | N | Y | Y |
| Three-level data drill down | N | N | Y | Y |