Filter by customer/ company field value(s) : Sandbox-Freshdesk

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Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 3:48 PM

1. How do you filter the tickets based on customers?

Resolution path:

We can filter the tickets based on customers by mentioning the requester's name (or) email under the 'Contacts' field.

2. How do you filter the tickets based on the company?

Resolution path:

We can filter the tickets based on companies by mentioning the company name under the company field.

It is not possible to filter the tickets based on contact/company fields or custom contact/company fields.

Fawzia is the author of this solution article.

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