Issue
Need to save a reply draft permanently.
Resolution Path
- Every unsent reply will be saved as a draft for 24 hours.
- Drafts are agent specific and can't be seen by other agents.
- Content added in Public/Private notes will not be saved as drafts.
Save Draft Permanently Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 3:49 PM
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