Sandbox-Freshdesk

Issue: Customers report that for certain agents, in specific devices the absolute time is not shown in the replies. Absolute (Expected time) I...

Issue There is no emoji support in Freshdesk. Resolution Currently Freshdesk does not support emoji natively and it is a feature request. But em...

Possible Queries: 1. I am unable to open any ticket and I am receiving the "Something went wrong" error message. Can you help me fix this? 2....

Possible Queries: I am unable to see the Sort conversation option under my Profile or Helpdesk settings. Why? How can make sure that my agents see only t...

Issue Reply button missing in Ticket Details page. Resolution Path The reply button will only be available if the contact associated with the t...

Query: Is it possible to schedule replies in Freshdesk? Ans: It is currently not possible to schedule replies in Freshdesk as a native feature.  ...

Query: How to change the Font Style/ Colour/Formatting in replies? Resolution: The default font that gets applied in the reply editor is pic...

Issue The 'From' email address that populates will be with respect to the group mapped to that specific support email address. Customers might c...

Possible Queries: 1. I am unable to send an Outbound email and I am receiving the "Sending Email failed due to app : Cannot read property errors of...

Issue Need to save a reply draft permanently. Resolution Path Every unsent reply will be saved as a draft for 24 hours. Drafts are agent sp...