If a Facebook page is removed from Freshdesk, all the tickets which were created from that Facebook page will lose connection to that page. For those tickets, the "Reply" button would not appear, so agents will not be able to reply to that ticket anymore.
Why is the reply option not available on a few tickets created from Facebook? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:34 PM
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