Sandbox-Freshdesk

Company posts would only be converted to tickets only when an end user/customer adds a comment to the post on Facebook. The post in itself will not be immed...

The authorization can run into trouble under the following scenarios: When you are trying to authorize from your custom/vanity URL. Please try the authori...

If a Facebook page is removed from Freshdesk, all the tickets which were created from that Facebook page will lose connection to that page. For those ticket...

You can either reply to the post or reply to a particular comment from Freshdesk.  To reply to the post, you would have to use the "Reply" but...

For Facebook tickets, it is mandatory that the agents are logged into the portal and that they reply from the portal as well. This ensures that the reply is...

Even after providing the correct authorization, if you encounter the banner stating, “Please reauthorize your Email settings. Learn more about it here or fi...

With the Facebook integration, all visitor posts will be converted to tickets automatically once the page is connected with the Freshdesk account. However, ...

Yes, Facebook posts are real-time. If you have v2 of the Facebook integration enabled, direct messages will be real-time as well.

If you have enabled v2 of the Facebook integration which ensures that the messages are converted to tickets in real time. To change your Facebook integr...

From the Blossom plan you will have the option to add multiple Facebook pages with Freshdesk. However, in the Sprout plan you will only have an option to ad...