How does the Phone work with respect to the app?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem

You will have to ensure that your agent has the Allow incoming calls option turned on.

Also, disabling phone notifications on your app will disable notifications on that device only, but disabling phone notifications on the web will stop notifications across all devices.