How does the Phone work with respect to the app? : Sandbox-Freshdesk

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How does the Phone work with respect to the app? Print

Created by: Fawzia Aleem

Modified on: Tue, 18 Jun, 2024 at 4:35 PM

You will have to ensure that your agent has the Allow incoming calls option turned on.

Also, disabling phone notifications on your app will disable notifications on that device only, but disabling phone notifications on the web will stop notifications across all devices.

Fawzia is the author of this solution article.

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How does the Phone work with respect to the app? Print

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