Once you delete a group from Freshdesk, the group field of the respective tickets would go unassigned which means inside the ticket the group option would be blank. A recommendation would be to move the tickets to another group before deleting so that the workflow is not affected.
What happens to the tickets if we delete a group from the account? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:37 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.