You can override the system and manually set the level of the agent under Admin > Team > Agents > Edit (next to the agent's name) and set the level manually.
How can I edit the level of each agent manually? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:38 PM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.