We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
The option to schedule reports is available only to the Admin or Supervisor of the account.
Please navigate to Admin -> Team -> Agents -> click on edit next to the one who is not able to view the option to schedule reports to verify the role - the agent could be assigned the supervisor role, in this case, to be able to view the option.
Note: Feature to Schedule Reports is available only from the Garden/Pro Plan onwards in Freshdesk.
