Is it possible to know (from Freshdesk) whether a ticket is attached to a Salesforce contact or account?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:39 PM by Fawzia Aleem

Yes, the details pertaining to the Salesforce contact information are displayed under the requester info section in a ticket.


Please navigate to the Tickets tab -> click on the ticket to go to the details page where the requestor information would be displayed at the right of the ticket description. 


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