How do I set up my Knowledge Base using Freshdesk?

Freshdesk helps you set up a KBase for your customers. You can create articles and add information which would act as a repository for self-service for your end-users.

Please navigate to the Solutions tab > 'New Article' button. Use the drop-down available as part of the 'New Article' button to create a New Category or New Folder. This would enable you to categorise your Knowledge Base for easy access.