Sandbox-Freshdesk

Any email sent to kbase@.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Account. You can cho...

Once you have populated your knowledge base articles, you can setup your support portal to "auto-suggest" solutions that are in line with a custom...

You would be able to set the visibility of Solution folders to Agents alone or to Everyone, which can be used to create an Internal Knowledge Base. ...

Under the Solutions tab, you would find All drafts under the filter  You can click edit/delete icon on any of these drafts which would take you to...

In Freshdesk, you would have the option to create multiple portals, from the Estate Plan onwards. Under Admin > Channels > Portals and Select the Port...

When an article is published, there is a message at the bottom which says "Did you find it helpful?" which is basically a yes or no question. Upon...

To export your solution articles, go to Quick views > All articles, represented by the hamburger menu under the 'Solutions' tab in Freshdesk.  ...

Freshdesk helps you set up a KBase for your customers. You can create articles and add information which would act as a repository for self-service for your...

To delete a category, folder or article, click on the Edit option next to it and then click Delete icon. As a precautionary step, you'd have to type out...

This is not available as a report as such, but if you open a solution folder, on the right, you'd be able to view the number of likes, along with the nu...