Knowledge Base (48)

Is there way to add tickets automatically to the solutions or knowledge base?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:33 PM by Fawzia Aleem
Is it possible to have existing knowledge base articles pop-up before someone submits a ticket on that topic?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
Is there a way to create an internal and external knowledge base?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
How can I delete a draft in the Knowledge Base?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
How can I map certain solution articles to a specific product portal?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:35 PM by Fawzia Aleem
How can I track an article which is not useful for a customer?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:39 PM by Fawzia Aleem
Is it possible to export the Solution Articles?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
How do I set up my Knowledge Base using Freshdesk?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
How can I delete a category, folder or articles that I don't use?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem
Is there any way to pull a report or find metrics on the number of views per solution article?

Created by Fawzia Aleem, Modified on Tue, 18 Jun, 2024 at 4:40 PM by Fawzia Aleem