We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
To add a day pass to your account to login as an occasional agent, please navigate to Admin -> Account -> Day passes to purchase day passes in multiples of 5.
Kindly note that this option is only visible to agents with the Account Administrator role.
A day pass would be valid until the end of the day based on the agent's time zone on the accounts that are on the Pro (Garden) plan or higher. For the Free (Sprout) and Growth (Blossom) plans, the day pass would be valid until the end of the day based on the helpdesk's time zone.
There is no limit to the Occasional agents that can be added to one account, and an Occasional agent could use as many days passes as they like.
