To avoid dead air and to keep the callers entertained while they wait for an agent, you could choose from soothing jazz music to upbeat pop as your wait music. You can upload the music file under Admin-> Phone-> Edit-> Settings-> Wait Music. Please note that the file should be in a mp3 format and less that 5MB in size.
Can I configure a hold music to be played for the callers in queue? Print
Created by: Fawzia Aleem
Modified on: Tue, 18 Jun, 2024 at 4:42 PM
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